Shipping policy
(UPDATED 01/24)
Le Lab de l'Endo delivers in France and abroad. We only ship to countries that allow the import of seeds and natural substrate.
Pays | Type de Livraison | Délais* | Tarifs
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🇧🇪Belgique (2 options)
Livraison Domicile Mondial Relay | 4/6 jours | 17,80€
Livraison en point de retrait Mondial Relay | 4/6 jours | 8,90€
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DOM/TOM (1 option)
Colissimo Signature DOM/TOM | 10 jours | 32€
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🇪🇸Espagne (2 options)
Domicilio - InPost | 3/4 días | 17,90€
Punto Pack - InPost | 3/4 días | 8,90€
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🇫🇷France (3 options)
Domicile (DPD Predict) | 48H | 8,90€
Lettre Verte (Spécial Testing Kit) | - | 3,90€
Livraison en point de retrait Mondial Relay | 4/6 jours | 5,90€
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🇮🇹Italie (2 options)
Casa - InPost | 3/4 giorni | 17,90€
Inpost Point - InPost | 3/4 giorni | 8,90€
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🇱🇺 Luxembourg (2 options)
Livraison Domicile Mondial Relay | 4/6 jours | 17,80€
Livraison en point de retrait Mondial Relay | 4/6 jours | 8,90€
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🇵🇹 Portugal (2 options)
Domicílio - InPost | 3/4 dias | 17,90€
Ponto Pack - InPost | 3/4 días | 8,90€
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🇨🇭 Switzerland (1 option)
Domicile Suisse Fedex | 3/4 jours | 16€
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*Average delivery time provided contractually by carriers
Orders are considered validated on receipt of payment. Packages are generally dispatched within 1 to 2 days (working days) after receipt of payment (unless otherwise specified at the time of order). In addition to this shipping time, the carrier's delivery times vary according to the country of destination.
Complete calculation of delivery time = Preparation + Shipping
Orders are dispatched by OUILOG from Monday to Friday at 1 p.m., and on Mondays for orders placed over the weekend. Whichever delivery method you choose, we'll send you a link to track your package online.
If you are absent, you will receive a notice asking you to collect your parcel from the nearest post office or collection point. We therefore recommend that you opt for delivery to a post office or collection point when placing your order.
Right of withdrawal and return
- If you change your mind (withdrawal period)
You have received your order and would like to return it or one of the products? This is possible under certain conditions.
We accept the return of your order, provided that your request for retraction is made within 14 days of the delivery date.
=> You are responsible for the return shipping costs.
How do I return my order/product?
- Declare: Please write to us at [email protected] with the following information: Order number + telephone number, together with your request for withdrawal. From this date, you will have 14 days to return the products.
- Parcel: When placing the parcel, please add the product(s) to be returned as well as the number, surname and first name linked to this order.
- Product(s): Please take particular care not to damage the products you wish to return. Check that all products are in their original packaging, unused and in perfect condition.
Any product that has been opened or damaged will not be refunded. -
Please return the parcel to the following address:
OUILOG SAS
25 Heyrieux Station
69 780 SAINT PIERRE DE CHANDIEU
Tel 06 32 87 97 14
We advise you to choose a shipment with a tracking number. In the event of delivery problems or delays, we will ask you to consult this tracking number to inform us of the status of the delivery. Without a tracking number, we will not accept any claims concerning lost packages.
The refund will be made upon receipt of your package.